Our datacenter is located in Los Angeles, California; it is staffed 24/7/365. There are multiple OC-192 backbone (10,000 Megabits/sec) SONET fiber rings that provide basic connectivity to eight access carriers. The datacenter is 100% redundant.

30-Day Money Back Guarantee:

If for any reason you are not satisfied with your service, within 30 days of your account activation we will refund 100% of your charges excluding services such as overage, domain registration fees and SSL certificates charges which are non-refundable.

99.9% Uptime Guarantee:

We have a service level agreement in place that sets a guaranteed monthly uptime target of 99.9%. Our uptime service level agreement (SLA) states that if we do not meet our SLA, you will be compensated for the downtime.

• 24x7x365 Building Management / Alarm Monitoring System. Dedicated security guards (separate from NOC staff) patrol the interior and exterior of the facility and have to an elaborate closed circuit camera system. Critical cameras have zoom, pan and scan functions

• There are always at least (2) Guards on site 8AM-5PM daily.

• There is always at least (1) Guard on site 24x7.

• Biometric Hand Scanners

• CCTV captures all areas of the IBX facility.

• No public access

• No signage on building

• Security service is bonded

• Continuous Video Surveillance via hundreds of cameras; camera footage recorded and kept 30 days onsite and 90 days offsite

• Multiple Biometric hand scanners required for access and exit sensors

• 2 stage, man-trap, security access; before actually being able to enter the Data Center

• Bullet-resistant front door and walls in lobby, guard station, and shipping and receiving

• Controlled keys and access to customer cabinets, cages, and vaults

• Steel Seismic Bracing meets Seismic / Earthquake codes for Los Angeles area; racks / cabinets seismically braced and bolted directly to concrete under floor

• No physical keys as all access points are biometric.

• Dual redundant power grids

• Primary and Redundant Un-interruptible Power Supplies (UPS’s)

• Eleven emergency back-up diesel generators with 3,000 gallon tanks have enough on-site diesel fuel to power the facility in the event of an extended utility outage; local fuel companies are on contract to provide additional on-site fuel within two hours of generators starting

• UPS batteries support data center load until automatic transfer to generator is completed; battery validation system continuously monitors and provides early detection of UPS battery conditions

• Power is served to the Power Distribution Units (PDUs) via 4 separate independent UPS power sources; each PDU has it’s own Automatic Static Transfer Switch which can switch the power to the alternate source within 4 milliseconds

• Each PDU Power Management Module has 168 – 20 amp power circuits; circuits are available up to 60 amp 3-phase

• 10 x 2.0 Megawatt ACTIVE diesel generators

• 1 x 2.0 Megawatt PASSIVE diesel generators

• Total of 22.0 Megawatts

• Each generator has 3000 gallons directly attached

• Each generator has a dedicated fuel polisher to maintain clean fuel

• There are TWO 30,000 gallon fuel tank reserves to replenish all individual generators

• Very Early Smoke Detection and Alarm system comprised of small white ‘air sampling tubes’ that draw air into chambers where lasers analyze the air for smoke content; system activates pre-alarms at the earliest sign of smoke

• Double Interlock Dry-Pipe Pre-Action Fire Sprinklers are deployed through out the facility; sprinklers will not operate unless the fuse on the sprinkler head is melted – and then only that one sprinkler will activate.

• Heat detectors and smoke detectors are located on the ceilings around the building

• Clean-Gas hand-held fire extinguishers are throughout the building

• Data Center temperature maintained at 70 degrees +/- 2 degrees

• Air temperature entering the IDC averages 55 – 62% varying with load conditions

• Thermostats are located around the building on the walls, posts and ceilings

• Air conditioning is 100% floor fed; hole punched floor tiles allows diffusers (vents) to be added where needed to provide additional airflow; air conditioners run continuously w/redundant capacity

• 25% of the air conditioning can be lost and adequate cooling still maintained

• 6 x 400 Ton ACTIVE Chillers

• 1 x 200 Ton PASSIVE Chiller

• 74 x 40-ton chilled water central station air handling units

• Total of 26 of HVAC Vesda System capacity

• Raised floor= 36" with re-enforced tripod steel beams.

• Standard square hole rails for both 19" & 23" cabinets.

• Standard media: fiber 62.5 microns, or CAT5 or CAT6 copper. Single mode is also available. SC connectors are standard for fiber cross-connects.

• Installation readiness: 4-6 weeks for cage build out. Cross-connects can be delivered inside 48 hours.

• All power and cable (fiber/Yellow & copper-coax/Red) is run separately, nothing customer-ready is under the tiles.